Ltd Refund/Return Policy
policy statement is in two parts:
Part 1 is policy for CD, DVD and other tangible goods sales.
Part 2 is policy for performance of live acts.
Part 1 - Refund/Return
Policy for CD, DVD and other tangible goods sales:
If your CD or DVD arrives damaged, faulty, or is otherwise unplayable,
please return it to us by post within 28 days of the dispatch date shown
on the package, stating in writing the reason for your dissatisfaction,
and we will be glad to replace it with a correctly working item, and
also refund your return postage costs.
We will not refund payment for faulty items. We will only replace it.
If the item is out of stock, we will send it you when it comes available
If you have ordered and thus receive the wrong CD or DVD (ie, not the
one you intended to order) please return it to us by post within 28
days of the dispatch date shown on the package and we will exchange
it for the item you intended to order, however, the extra postage/shipping
costs incurred in such an exchange are not refundable. If the alternative
item costs more, the difference shall be payable by you the customer.
If it costs less, we shall refund the difference.
You may only return a wrongly chosen item once - We do not send CDs
or DVDs on a trial basis.
Your credit or debit card numbers and other financial information and
details will not be stored.
Please email questions or comments to email@example.com
or telephone 07734 144 376 or 0208 466 5870
2 - Refund/’Return’ Policy for performance of live acts:
Client agrees to pay for the whole amount of the booking fee () .
Please note that all deposits are non-refundable except in case of section
1 & 2 (see below). *
In the event of cancellation of the function by the Client, 91 days
notice must be given to the agent in writing otherwise a cancellation
fee of 50% of the full fee will be levied to the client. If the client
cancels the performance with 60 days notice or less, 100% of the booking
fee will be liable and must be paid to the agent. All cancellation fees
will be calculated on the gross fee due and must be paid to the agent
in full within 7 days of invoice. Additional days will be charged to
the client at 5% interest. Cancellations must be made in writing to
the agent by letter.
All Verbal or Telephone cancellations will not be acceptable as legitimate.
In the event that the Artist booked through the agent by the client
cancels the event or is unable to perform (for whatever reason) the
Agent shall make every attempt to supply a suitable act as alternative
for the same fee, whether other tribute act or impersonator to replace
exactly or as closely as possible the original artist booked for the
1. In the event that the Agent is unable to replace the artist with
an understudy to resemble as closely as possible the original act booked
and after making every reasonable effort to do so, the agent shall refund
the client for any monies paid in advance but neither the agent nor
the artiste shall be held responsible to the client for any resulting
losses, financial or otherwise, including loss of “enjoyment”,
dignity or loss of business suffered by the client. *
2. If the artiste fails to attend the venue on the date of function
without prior notice to the agent or client or in the event that the
artiste or artistes having arrived at the venue, then does not or cannot
perform (except through sudden illness apart from incapacitation caused
by alcohol or drug misuse, War, declared or undeclared, Terrorism, Earthquake,
Act of God, Force Majeur, or sudden fault of electrical equipment caused
by the venue rendering the artist unable to perform), full refund will
be given to the client but no liability or blame will be sustained by
the agent for resulting loss of business, dignity or “enjoyment”
on the part of the client. *
MS Word version
This document is an extract from our complete Terms and Conditions Contract
which can be seen and downloaded at http://www.toptributes.com/policies/policies-full-contract.html
which clients and visitors to this website are advised to read.